All goods are newly manufactured for sale or to order, as described upon ‘The Company’ web site. We do not retail seconds or ex-display products; thus, a return should be considered unlikely.
A return or cancellation of supply only goods can be instructed up to 14 working days after the date of delivery as defined by the Consumer Rights Act 2015.
‘The Buyer’ has no right to cancel at any time should their order include any modification or bespoke requirements agreed with the customer at the order stage.
A return or cancellation should be made in a durable means as defined by the Consumer Rights Act 2015 being either in writing to ‘The Company’ address or by email to firstname.lastname@example.org
It is the responsibility of ‘The Buyer’ to meet all product return costs, either by their arrangement or at the direct cost levied to ‘The Company’. Stated, this provision is as per the Consumer Rights Act 2015.
It is the responsibility of ‘The Buyer’ to retain possession and take reasonable care of the goods until the goods have been returned to the possession of; ‘The Company’, the manufacturer or a carrier appointed by either.
All return costs sought by ‘The Company’ shall be deducted from the order monies held, thus any refund to ‘The Buyer’ shall be passed less this return charge.
Return costs are not fixed and are based upon variables such as product and location.
Where ‘The Buyer’ instructs ‘The Company’ to undertake a collection and return, ‘The Company’ shall notify ‘The Buyer’ of the return charge by email or telephone before undertaking the process.
‘The Company’ will not profit from any return charges received from ‘The Buyer’. A return charge will always equate to the cost ‘The Company’ expended.
Reimbursement (refund) of cancelled order monies held, less the return delivery charge defined in 7, shall be made in a period not exceeding 30 days, as per the Consumer Rights Act 2015.
The statute states that a product should be returned in its original condition, thus fit for re-sale as new. We shall therefore reject the return of any product where assembly has been commenced, thus rendering the product as ‘used’.
‘The Company’ is not liable for damages or issues caused by factors outside of ‘The Company’ control including “Acts of Nature”, adverse weather conditions, flooding, vandalism or accidental damage.
Under the Consumer Rights Act 2015, ‘The Buyer’ has a right to reject goods that are unsatisfactory quality, unfit for purpose or not as described and to get a full refund. This right is limited to 14 days from the date ‘The Customer’ took ownership of the goods.
If an item is faulty and needs to be returned, the customer does not have to pay the postage costs for the return of the faulty item. If the customer is asked to return an item that arrived damaged, not as described or faulty, the retailer should refund the total cost of the return as per the Consumer Rights Act 2015.
Concrete products are non-refundable, any queries, please contact the store on the email email@example.com.
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